FAQ

Do the Cardiff Wings work on every airplane? 

No. Cardiff Products have designed the Wings to be as universal as possible, however they do not work on every flight.  Some seats are too small or too large for the Wings to securely mount. 

Do the Cardiff Wings interfere with the screen of the passenger sitting behind me?

No. Most seats with screens have sufficient space to the left or right of the screen to not interfere with other passengers. 

What if I want to return my Cardiff Wings?
Merchandise must be in its original unused condition to be returned, unless there is a manufacturer defect.

You must return the item within 30 days of your purchase.

Merchandise that has been used or altered will not be accepted for return, exchange or refund.

For Exchanges:

1. Include in your package a note stating the reason for your exchange and the original invoice. If you received a gift and asking for an exchange, please indicate who the person originally purchased the merchandise so we may locate the invoice.

2. List the items you want to exchange/return on your invoice and send the items back to:

Cardiff Products
Attn: Returns

1485 Poinsettia Ave, Suite 113
Vista, CA 92081

3. Domestic: Customer is responsible for shipping a return.  Shipping costs are non-refundable.
International: Customer is responsible for the shipping costs UNLESS the item was sent by mistake or a manufacturer defect.

For Returns: (shipping costs are non-refundable)

If you are not completely satisfied with your order, we will gladly refund your original method of payment when the item is returned and inspected. Returns must not have been worn, used or altered. If the item was a gift, customers will only have the option of choosing something of equal value and/or pay the difference.

For Refunds: (shipping costs are non-refundable)

If you request a refund, the purchase price (excluding delivery charges regardless if its domestic or international) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets our return conditions. If the item was a gift, customers will only have the option of choosing something of equal value and/or pay the difference. 

Cancellations

Orders that haven’t been processed can be cancelled at no charge.  Please email Customer Service at orders@cardiffproducts.com, with you order number, customer recipient name and a contact number